When a client says “I need help with being more assertive” I’m always interested to find out about their current communication style.
Because what I’ve found is that we generally fall into one of four different communication behaviours.
I’ve given each communication style a descriptive name – which one/s do you resonate with?
She’s highly competitive and needs to prove her superiority
She over reacts verbally and possibly physically
She doesn’t realise how intimidating she is as people resent her but don’t usually speak up to her
She’s very passive and rather than speak up will opt out, avoid or run away when she’s uncomfortable
She has a victim mindset blaming others and situations rather than taking responsibility for her choices and decisions
She puts herself down and can be draining to others
She doesn’t speak up but is aggressive indirectly
She needs to control others and plays on their guilt to avoid rejection
She seems very nice but you can soon feel uncomfortable around her
She respects both herself and others
She accepts her strengths and weaknesses and takes responsibility for her actions
She’s not reliant on others approval so responds authentically
Do you recognise yourself and others in these descriptions?
To demonstrate how the different personalities might behave in a situation here’s an example:
Imagine you’ve come home late from a long day at work. Everyone’s at home, your husbands on the sofa watching tv and your kids are absorbed in various devices. The kitchen’s a mess and the tea hasn’t been started yet. How would you react?
Aggressive Amy – would blow her top shouting about how unfair it is and how lazy they are. She’d refuse to make tea and everyone would be upset and angry
Doormat Dawn – wouldn’t say anything but would mutter to herself about how they always take her for granted. Then she’d clear up and make the tea feeling like a martyr and swallowing her resentment
Manipulative Mary – also wouldn’t speak up but would show her anger indirectly through body language and slamming things. She’d clear up and make tea, either very simply or very late
Assertive Amy – would speak up calmly and firmly about how she felt and ask specifically for the help that she needed from them all
Can you see how the first three caused conflict and resentment but also didn’t actually ask for any help?
Amy’s assertive response, however, was to say how she felt, without blaming and to give specific details of what she’d like to happen.
It’s quite normal to move from one style to another in different situations. However, the Assertive Amy communication style is the most likely to avoid conflict and resentment and maintain a good relationship.
If you’d like to find out more about being assertive and communicating with confidence. Then just reply to this email or book a free Discovery Call with me at www.speakwithjo.com
Live confidently and courageously,
Background credit to Anne Dickson ‘A Woman In Her Own Right’
Only 7% of any message we want to communicate comes from our words, so we need to make sure that we sound more confident at work.
Regardless of your role, having great communication skills only improves your ability to lead. It helps you better motivate your team, create a culture of open and honest feedback, and keep people organised and on the right track.
As someone who coaches women to make a confident impact in the workplace; communication and language are key to me. I spend a significant amount of time supporting clients to learn the most effective ways to convey messages.
I’ve noticed some of the bad habits people adopt in the workplace, and the impact that changing these habits has on both the outcomes of conversations and leaders’ credibility and confidence.
Here are three you can fix today to be a stronger leader at work:
1. Use “Don’t” Instead of “Can’t” When Turning People Down
For many people, saying “no” can be one of the most difficult skills to master—and yet the most important. How you say it is almost as crucial as saying it at all.
Most people often use can’t or don’t when turning opportunities down, but one of the two is far more successful than the other.
When people say they can’t do something, it shows limitations to their abilities. By using don’t, it expresses power in the choice.
For example, if you’re asked to take on a new responsibility that really doesn’t suit your talents or have any benefit to your career, instead of saying, “I appreciate the opportunity, but I can’t take on the extra work now,” say, “I appreciate the opportunity, but I don’t have the available time at the moment due to my other priorities.
By phrasing your response to sound more confident, you reinforce the value of both yourself and your work.
2. Stop Writing “Sorry for not replying earlier” in Emails
In 2016, journalist Marissa Miller tweeted, “Adulthood is emailing ‘sorry for the delayed response!’ back and forth until one of you dies.”
Since then, tens of thousands have liked, retweeted, and shared her post across other social media platforms. To say it resonated would be an understatement.
Why are we so eager to apologise for being a reasonable communicator? It ultimately makes people sound weak and undermines their authority.
Let’s ban the phrase. Instead of writing, “Sorry for not replying earlier” say, “Thank you for your patience.” Or include more detail such as: “Thank you for your patience while I gathered the information required to provide you with clear next steps.”
This one small change will enhance your perception as a competent, confident leader.
3. Tell People You’re “Focused” Instead of “Busy”
How often do you hear colleagues talk about their busy days?
While that’s unlikely to change, we can improve the way we describe our activities.
When people say they’re busy, it sounds like their lives are out of control and they don’t know how to manage their time.
Instead of saying you’re busy, clearly, state your priorities. That means “I’m so busy” or “Work is crazy right now” becomes “I’m travelling for an event” or “I’m focused on developing two new client proposals.”
People often don’t realize how the seemingly trivial things we say can significantly impact the way others perceive us. Making these small changes to sound more confident, will increase your capacity to effectively lead others as well as work alongside them.
If you’d like to discuss other ways to communicate in a confident and impactful way, do book a free call with me at www.speakwithjo.com
Live confidently and courageously