When a client says “I need help with being more assertive” I’m always interested to find out about their current communication style.
Because what I’ve found is that we generally fall into one of four different communication behaviours.
I’ve given each communication style a descriptive name – which one/s do you resonate with?
She’s highly competitive and needs to prove her superiority
She over reacts verbally and possibly physically
She doesn’t realise how intimidating she is as people resent her but don’t usually speak up to her
She’s very passive and rather than speak up will opt out, avoid or run away when she’s uncomfortable
She has a victim mindset blaming others and situations rather than taking responsibility for her choices and decisions
She puts herself down and can be draining to others
She doesn’t speak up but is aggressive indirectly
She needs to control others and plays on their guilt to avoid rejection
She seems very nice but you can soon feel uncomfortable around her
She respects both herself and others
She accepts her strengths and weaknesses and takes responsibility for her actions
She’s not reliant on others approval so responds authentically
Do you recognise yourself and others in these descriptions?
To demonstrate how the different personalities might behave in a situation here’s an example:
Imagine you’ve come home late from a long day at work. Everyone’s at home, your husbands on the sofa watching tv and your kids are absorbed in various devices. The kitchen’s a mess and the tea hasn’t been started yet. How would you react?
Aggressive Amy – would blow her top shouting about how unfair it is and how lazy they are. She’d refuse to make tea and everyone would be upset and angry
Doormat Dawn – wouldn’t say anything but would mutter to herself about how they always take her for granted. Then she’d clear up and make the tea feeling like a martyr and swallowing her resentment
Manipulative Mary – also wouldn’t speak up but would show her anger indirectly through body language and slamming things. She’d clear up and make tea, either very simply or very late
Assertive Amy – would speak up calmly and firmly about how she felt and ask specifically for the help that she needed from them all
Can you see how the first three caused conflict and resentment but also didn’t actually ask for any help?
Amy’s assertive response, however, was to say how she felt, without blaming and to give specific details of what she’d like to happen.
It’s quite normal to move from one style to another in different situations. However, the Assertive Amy communication style is the most likely to avoid conflict and resentment and maintain a good relationship.
If you’d like to find out more about being assertive and communicating with confidence. Then just reply to this email or book a free Discovery Call with me at www.speakwithjo.com
Live confidently and courageously,
Background credit to Anne Dickson ‘A Woman In Her Own Right’